To succeed in today’s medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter’s first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. It includes procedures to be used with Medisoft Version 14 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 14 Student software CD (package ISBN: 978-1-4377-0315-3).

成功的应对当今医院接待台工作，您需要一本不但能够帮您了解医学办公室管理基本知识，并且可以告诉您如何将所学知识应用到医院接待台多种复杂情况中的书。以Brenda Potters的直接经验作为您的导师，本书第二版将理论和实践结合起来帮助您进行知识和技巧的学习。这些内容都是您在医院接待台工作进行关键思考和自信应对挑战所必须具备的。本书中介绍了使用Medisoft第14版的步骤，如果您已经是一位医院前台接待员，这将有助于您的日常实践。在可选的升级包中含有Medisoft 第14版学生CD软件（软件ISBN： 978-1-4377-0315-3）。

* The engaging worktext format reinforces chapter content and encourages you to apply what you’ve learned to real-world case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities. * Written in a conversational writing style, making reading and absorbing the material easier and more enjoyable. * Real-world examples offer practical insight from the front lines of medical office administration. * Sample administrative procedures provide realistic practice managing common tasks with real-world office management software. An optional upgrade package includes the MediSoft Version 14 Student CD you can use for additional independent practice. * Provides more in-depth coverage of patient diversity than any other medical office text. * Key terms are defined throughout each chapter and in greater detail in a comprehensive glossary to clarify important concepts. * Procedure boxes throughout the book offer

* HIPAA Hints boxes throughout the text familiarize you with essential state and federal compliance regulations you’ll encounter in practice.